Location: Remote (Philippines or Latin America)
Reports To: Fulfillment & Distribution Lead
Type: Full-Time International Contractor
Salary: $6 - $7 / hour
About EJam
eJam is a high-growth consumer products company operating a portfolio of brands across direct-to-consumer, Amazon, Walmart, TikTok Shop, and major retail partners. We bring products to millions of customers worldwide. Our operations model is asset-lightwe leverage a network of contract manufacturers, 3PL fulfillment partners, and freight forwarders to move product globally. We are looking for execution-driven operators who thrive in fast-paced, multi-brand environments.
The Role
We're looking for a Fulfillment & Logistics Coordinator to own daily order processing, SKU and catalog management, and fulfillment reporting across our entire brand portfolio. You'll work directly with our Fulfillment & Distribution Lead and cross-train with our Logistics Coordinator to provide continuity across the function. This is a hands-on execution roleyou'll be in the systems every day, processing orders, resolving exceptions, and keeping our fulfillment engine running smoothly.
What You'll Own
- DTC & TikTok Order Fulfillment Process, route, and manage daily orders across all 3PL locations through Shopify and ShipStation
- Fulfillment Exceptions Perform daily call-outs for late orders, address corrections, and order exceptions. Coordinate with 3PL partners to resolve issues same-day
- Catalog & SKU Management Create and maintain SKUs, barcodes, and product data across all brands and platforms. Ensure catalog accuracy
- Reporting Publish daily and weekly fulfillment reports covering order volume, exceptions, and shipping performance
- Logistics Backup Cross-train on inbound logistics tasks including domestic freight coordination, FBA/FBT shipment monitoring, and 3PL transfer coordination
- Customer Service Support Resolve fulfillment-related inquiries (tracking, delivery issues, replacements) within SLA targets
Requirements
- 2-4 years of experience in eCommerce fulfillment, order management, or logistics coordination
- Hands-on proficiency with Shopify (order processing, product management)
- Working experience with ShipStation (order management, label generation, exception handling)
- Familiarity with Amazon Seller Central (FBA shipment tracking, inventory monitoring, FBM order management)
- Advanced Excel skillspivot tables, VLOOKUPs, INDEX/MATCH, data manipulation
- Strong written English for 3PL, carrier, and internal correspondence
- Comfortable working across multiple systems (ClickUp, NetSuite, or similar ERP/project management tools)
- Self-directed and detail-oriented. You take ownership of your work and catch errors before they ship
This Role Is NOT For You If
Your background is primarily in warehouse operations, last-mile delivery, or managing teams. This is a hands-on coordinator role focused on system-driven order processing and fulfillment execution. If you are looking for a management position, a strategic planning role, or a job that does not require daily transactional work in Shopify, ShipStation, and Seller Central, this is not the right fit. We need someone who thrives in the details.
Benefits
- Fully Remote
- Paid Time Off
- Paid Local Observed Holidays
- Opportunity to work in a fast-growing global company
