Front Office Manager

Company Description

Java Hotel is a premier, first-class hotel located in Laoag City, offering guests comfort and convenience in a prime location. It serves as an excellent base for exploring the vibrant culture and scenic beauty of Ilocos Norte and Ilocos Sur. Known for its commitment to providing exceptional service, Java Hotel welcomes guests to experience its unique blend of modern amenities and traditional hospitality.

Role Description

This is a full-time, on-site role for a Front Office Manager based in Laoag. The Front Office Manager will oversee day-to-day operations of the front desk, ensuring efficient customer service delivery and guest satisfaction. The role includes coordinating with staff, handling guest inquiries, managing reservations, and maintaining a positive and professional hotel atmosphere. The role also involves administrative tasks such as managing schedules, supervising employees, and optimizing operational processes to improve guest experiences.

Qualifications

• Strong skills in Office Administration and Front Office operations
• Proven ability to ensure Customer Service and Customer Satisfaction
• Excellent Communication skills, both written and verbal
• Experience in team management and leadership
• Knowledge of reservation and hotel management systems is an advantage
• Ability to solve problems effectively and maintain a professional demeanor under pressure
• Bachelor's degree in Hospitality/Tourism Management, Business Administration, or related field preferred