Job Summary
The FOH Manager is responsible for overseeing the daily front-of-house operations of Randy's Donuts, ensuring excellent customer service, efficient store operations, product quality, and a positive guest experience. The role leads and develops the FOH team while ensuring compliance with company standards, food safety, and service procedures.
Key Responsibilities
- Oversee daily Front-of-House operations and ensure smooth store activities
- Lead, coach, and motivate FOH team members
- Ensure excellent customer service and guest experience
- Monitor sales, cashiering, and store performance
- Ensure proper implementation of SOPs, service, cleanliness, and food safety standards
- Handle customer concerns and resolve operational issues effectively
- Assist in manpower scheduling, training, and team development
- Support sales initiatives, promotions, and achievement of store targets
Qualifications
- Bachelor's degree in Business Management, Hospitality Management, Hotel & Restaurant Management, or a related field is preferred.
- At least 2–3 years of supervisory or managerial experience in café, bakery, restaurant, or similar food and beverage retail industry.
- Strong experience in front-of-house operations, customer service, cashiering, sales, and people management.
- Proven ability to lead and motivate a team in a fast-paced environment.
- Strong communication, problem-solving, and decision-making skills.
- Customer-oriented with excellent interpersonal skills.
- Willing to work on shifting schedules, weekends, and holidays.
- Willing to work in a fast-paced store environment.
