Front Desk Receptionist

Company Description Roof Sports Deck is a recreational sports facility that provides guests with a vibrant, active environment for leisure and fitness. Located in San Pablo City, the venue offers a welcoming atmosphere where visitors can enjoy a range of sports activities and social events. The team is focused on delivering friendly, efficient service and creating a positive experience for every guest. Roof Sports Deck values reliability, professionalism, and strong customer service in all front-of-house operations.

Role Description The Front Desk Receptionist is a full-time, on-site role based at Roof Sports Deck in San Pablo City. This role is responsible for greeting guests, answering inquiries, and providing clear information about services, schedules, and facility policies. Daily tasks include managing phone calls, handling reservations and guest check-ins, processing payments and sales, and maintaining accurate records and logs. The Front Desk Receptionist also supports basic clerical work such as filing, data entry, and document preparation, while helping ensure the reception area remains clean, organized, and welcoming. The role involves close coordination with other team members to support smooth operations and a positive guest experience.

Qualifications

• Candidates should possess strong customer service and communication skills to interact effectively with guests and team members.
• Candidates should possess solid phone etiquette and receptionist duties skills to manage calls, inquiries, and front desk operations.
• Candidates should possess clerical skills, including basic computer use, data entry, and record-keeping.
• Ability to remain professional, courteous, and calm in busy or challenging situations.
• Previous experience in a receptionist, front desk, or customer-facing role is preferred.
• Willingness to work on-site full time in San Pablo City, including evenings or weekends as needed.
• High school diploma or equivalent; additional training in office administration or hospitality is a plus.