Front Desk Receptionist

Job Title: Customer Experience Personnel

Company: GOTEAM

Location and Workplace: Office Set-Up (HQ in Cebu City)

Schedule: This role follows a rotating schedule. Candidates must be flexible to work different shifts, including mornings, evenings, and weekends, as required.

Summary:

Join our team as Customer Experience Personnel and become the welcoming face of our organization! We're looking for an energetic and customer-focused individual who thrives on creating exceptional first impressions. If you have a passion for delivering outstanding service, maintaining a polished and professional reception area, and ensuring every client visit runs seamlessly, this is the role for you!

About the Job

Key Duties:

Reception and Customer Service

• Greet visitors warmly and professionally, creating a positive first impression and promptly addressing inquiries or concerns.
• Maintain an organized and clean reception area that reflects a professional environment.
• Assist with visitor check-in procedures, issue IDs, and notify team members of guest arrivals.
• Manage front desk phone operations, including directing calls, taking messages, and providing requested information.

Concierge Services for Client Visits

• Act as the main point of contact for visiting clients, addressing on-site requests or concerns efficiently.
• Coordinate with departments to prepare for client visits, ensuring all logistics, meeting spaces, and amenities meet high standards.
• Confirm visit details in advance, gathering specific requirements or preferences to provide a personalized experience.
• Provide hospitality services such as refreshments, tours, and accommodations to create a seamless visit.

Administrative Support

• Handle incoming/outgoing mail, office supplies management, and courier coordination.
• Schedule and coordinate meetings, reserve conference rooms, and arrange for refreshments or other needs.
• Provide logistical support for company events and manage visitor logs, contact lists, and other records accurately.

Communication and Coordination

• Serve as a liaison between the reception area and internal departments, relaying messages and coordinating visitor needs.
• Respond promptly and professionally to email inquiries, live chat support, and other communication channels.
• Assist with announcements and updates to ensure smooth daily operations.

Safety and Security

• Monitor the reception area to maintain a safe environment, reporting any suspicious activity or potential risks.
• Adhere to company protocols for visitor access and identification.
• Collaborate with security personnel to prevent unauthorized access and ensure office safety.

Stakeholders:

• Visitors and Guests
• Employees
• Clients
• Service Providers and Vendors

Skills and Experience

Essential Skills:

• Strong ability to engage with visitors, clients, and employees in a professional, friendly, and helpful manner.
• Excellent English verbal and written communication skills to interact effectively with various stakeholders.
• Ability to multitask, manage schedules, and prioritize tasks efficiently in a fast-paced environment.
• Ensuring accurate visitor logs, document handling, and coordination of requests with precision.
• Ability to quickly address issues and concerns, ensuring smooth operations and positive experiences for visitors.
• Ability to work harmoniously with other team members and departments to ensure seamless operations.
• Willingness and ability to adapt to different shift schedules and accommodate varying work hours, including weekends or holidays.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic phone systems for daily operations and administrative tasks.

Qualifications

• High school diploma or equivalent required; additional training or certifications in customer service or office administration are a plus.
• Prior experience in reception, front desk, or customer service roles is preferred, with a focus on creating a welcoming environment and providing administrative support.
• A courteous, approachable, and professional attitude at all times when interacting with visitors, clients, and employees.

Your Benefits

• Company-provided laptop and an extra monitor for enhanced productivity and convenience.
• Exceed Institute, Masterclass, and GoTeam Cares program to help you navigate life and build a rich and connected family life.
• Get HMO coverage from day one for you and a dependent, with PHP 200K coverage, private room benefits, and PHP 10K medication reimbursement for both. Extend this healthcare opportunity to up to four additional dependents, including your common-law partner.
• 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues.
• Access to Salary Finance Platform for personal loans upon regularization, repayable via direct salary deduction.
• PHP 1,000,000 Life Insurance coverage for the Team Member.
• Leave credits above industry standards, including additional client-specific leave entitlements.
• Welcome gift on your first day.
• Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards.
• Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights.
• Earn PHP 10K employee referral bonus and a chance to win a trip for two (2) to Bali, Indonesia.

Your Family's Benefits:

• 24/7 access to confidential counseling support for mental health for four family members through our Employee's Family Assistance Program (EFAP).
• Free Telemedicine for four family members.
• Personal invites for your family members to our monthly virtual events, with opportunities to win prizes.

About Us

Company Name: GOTEAM

Achievements:

Consistently raising the bar in employee engagement with an 85% scoreleaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.

Certified as a Great Place to Work for four years runningbecause when you're great, you just keep proving it.

Over 1,000 employees strong, with no plans to hit the brakes anytime soon.

Culture:

At GOTEAM, innovation isn't just part of the jobit's the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn't a perkit's the norm. And that 85% employee engagement score It's proof that we're not just ahead of the packwe're redefining the pack.

Mission:

Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.

Location: Headquartered in the Philippines, with ambitious plans to expand globally by 2025.