Identify and assess clients needs to achieve customer satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods / tools.
Accept and validate completeness of client's data and encode it to the company's CRM.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Drives sales through engagement of customers, suggestive selling, and sharing product / service knowledge.
Ensure correct and complete processing of sales transactions.
Balance all reports, compile and forward sales documents to the Clinic Manager.
Organize and maintain inventory and storage areas.
Ensure shipment and accuracy of inventory transactions.
Coordinate logistics for order deliveries from the clinic.
Generate, edit and publish messages such as texts and emails that will help build meaningful connections with the clients and encourage them to take action in purchasing products and services.
Optimize use of social media and ensure that messages and graphics/ pictures that are published highly represent the company.
Minimum Qualifications
Previous experience as a receptionist or in a customer-facing role, preferably in the beauty or wellness industry
Excellent communication and interpersonal skills, with a friendly and professional demeanour
Strong organizational abilities and attention to detail
Proficiency in relevant software applications, such as Microsoft Office
A positive attitude and the ability to work well in a team environment
Experience with sales is an advantage
Comfortable using technology (ex. Microsoft Office, Zenoti)
Passionate and eager to learn about the latest trends in the beauty industry through lectures and training
Must be willing to be assigned to other Remedy Clinic branches in Metro Manila
