Front Desk Officer

Job Title: Front Desk Officer

Department: Branch Operations

Reports To: Salon Manager

Roles and Responsibilities:

Key Responsibilities:

1. Front Desk Operations

• Manage daily front desk activities and ensure the reception area is organized and welcoming.
• Handle client check-ins, appointment bookings, inquiries, and coordination with salon team members.
• Maintain accurate client, appointment, and sales records in the salon system.

2. Salon Operations Support

• Assist in overseeing daily salon flow when the Salon Manager is unavailable.
• Help monitor schedules, attendance updates, service flow, and general operational concerns.
• Coordinate with Management regarding important updates, client concerns, or urgent matters.

3. Client Service and Experience

• Welcome clients professionally and provide a pleasant experience from arrival to checkout.
• Assist with client concerns, rebooking, and proper documentation of feedback.
• Support smooth communication between clients, stylists, technicians, and other salon staff.

4. Appointment and Call Handling

• Answer calls and messages professionally and provide accurate information on services and availability.
• Encode appointments completely and correctly in the salon system.
• Send appointment reminders and communicate schedule changes to the team.

5. Cashiering and Daily Reports

• Process payments, issue official receipts, and assist in daily sales reconciliation.
• Maintain proper records of payments, receipts, and daily transactions.
• Prepare and update daily logs and reports as needed.

6. Salon Readiness and Cleanliness

• Ensure the reception area, product displays, and client areas are clean and presentable.
• Assist with daily opening preparations and basic salon readiness.
• Report supply, facility, or cleanliness concerns to the appropriate person.

7. Team Coordination

• Provide timely updates to the Salon Manager or Management regarding daily concerns.
• Coordinate with salon staff to support smooth service flow.
• Assist in implementing promotions, campaigns, and operational instruction