Front Desk Officer

The Front Desk Officer will be responsible for providing a warm and efficient welcome to guests and ensuring a smooth experience throughout their stay. The role will handle guest check-ins and check-outs, reservations, inquiries, requests, and other front office transactions in accordance with the hotel's service standards and procedures.

The position will coordinate closely with Housekeeping, Reservations, Concierge, and other hotel departments to address guest concerns and ensure timely service. The Front Desk Officer will also maintain accurate guest records, process payments, and provide relevant information about hotel facilities, services, and nearby attractions.

Qualifications

• Graduate of Hotel and Restaurant Management, Tourism, Hospitality Management, or a related course
• Preferably with at least 1 year of experience in Front Office, Guest Services, or a similar role in a hotel or hospitality environment
• Strong customer service and interpersonal skills
• Good verbal and written communication skills
• Pleasant, professional, and guest-oriented
• Organized, attentive to detail, and able to handle multiple guest requests efficiently
• Familiarity with hotel property management systems is an advantage
• Able to handle guest concerns professionally and calmly
• Willing to work on shifting schedules, weekends, and holidays