The Front Desk Officer serves as the first point of contact for members, guests, and clients, delivering a premium, hotel-like experience in a high-end co-working environment. This role ensures seamless daily operations at the reception area while providing exceptional customer service, maintaining a professional atmosphere, and supporting the overall member experience.
Key Responsibilities
- Welcome members and guests with a warm, professional, and courteous demeanor
- Provide a 5-star level of customer service at all times
- Assist with inquiries, bookings, and general requests promptly and efficiently
- Manage check-ins and check-outs of members and visitors
- Handle reservations for meeting rooms, private offices, and event spaces
- Maintain accurate records of daily attendance and bookings
- Answer and route phone calls, emails, and inquiries professionally
- Coordinate with internal teams (operations, housekeeping, IT, and security) to ensure smooth service delivery
- Notify members of deliveries, messages, or scheduled activities
- Assist in billing support and documentation when required
- Ensure the reception and common areas are clean, organized, and presentable at all times
- Uphold the premium look and feel of the workspace environment
- Report maintenance or facility concerns promptly
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
- With at least 1-2 years of experience in front desk, reception, hospitality, or customer service roles
- Strong communication and interpersonal skills
- Excellent presentation and grooming standards
- Ability to multitask and remain composed in a fast-paced environment
- Proficiency in MS Office and booking/reservation systems
