We are looking for customer-centric and motivated Front Desk Officers who have exceptional customer service skills and are passionate about providing a seamless and enjoyable experience for our valued clients. As a Front Desk Officer, you will play a crucial role in greeting clients, managing appointments, handling inquiries, and maintaining a welcoming and professional atmosphere.
Key Responsibilities:
- Anticipate and address client needs and concerns proactively, striving to exceed their expectations and create memorable experiences.
- Schedule appointments accurately, ensuring optimal utilization of available resources and minimizing scheduling conflicts.
- Handle clients inquiries / concerns and daily schedules of the center
- Process payments, handle cash transactions accurately and efficiently.
- Coordinate with other team members, including Therapists, to ensure smooth operation and timely delivery of services.
- Assist with administrative tasks, such as filing, data entry, and managing client records, to support the overall efficiency of the business.
Qualifications:
- Must be a 4-year graduate of Bachelor of Science in Hotel/Restaurant Management, Tourism or its equivalent.
- With at least one (1) year related experience as a FRONTLINER IN THE HOTEL , BEAUTY AND WELLNESS INDUSTRY, a definite advantage
- Excellent interpersonal, customer service and communication skills, with the ability to interact with clients and colleagues in a friendly and professional manner.
- Consistently presents a professional image that reflects and elevates the brand.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in computer skills, including experience with booking software, Microsoft Office, and basic administrative tasks.
- Positive attitude, team-oriented mindset, and willingness to contribute to a collaborative and supportive work culture.
Perks and Benefits:
- Commission on top of basic pay
- Medical/Health Insurance upon start date
- Life Insurance upon start date
- Paid holiday, Vacation, Sick and Maternity Leaves
- Dental Benefit
- Day Shift Schedule
- Training and development opportunities to enhance your skills and advance your career in the beauty and wellness industry.
- Friendly and supportive work environment with a focus on work-life balance
- Opportunity to be part of a growing company and make a positive impact on clients lives
How to Apply:
If you are a customer-focused individual with a passion for delivering exceptional service and creating meaningful customer experience, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and interest in the position. We look forward to welcoming you to our team!
