Remote | Gastroenterology Practice | 40 hours/week
Schedule:$5-$6/hour | 12:00 PM to 8:00 PM Central Time
Position Overview
We are looking for an experienced
Virtual Medical Assistant & Patient Scheduling Coordinator to support a growing U.S.-based gastroenterology practice.
This is a hybrid patient-facing and clinical administrative role. Your
initial focus will be patient calls, scheduling, appointment coordination, and front-desk support. As you become familiar with the practice, your responsibilities may expand into broader Medical Assistant and provider-support functions.
The ideal candidate has experience supporting a
U.S.-based medical practice, is confident communicating directly with patients and providers, and has hands-on experience using
eClinicalWorks (eCW).
Key Responsibilities
1. Patient Calls, Scheduling & Front Desk Support
- Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.
- Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).
- Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.
2. Medical Assistant & Provider Support
- Support Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks.
- Assist with new prescription requests, medication refill requests, and related documentation according to established clinic protocols.
- Track laboratory, pathology, and diagnostic results and appropriately communicate or route information to providers and patients as directed.
3. Insurance Verification & Prior Authorization
- Verify patient insurance coverage and accurately document relevant benefits and coverage information in the patient record.
- Process and follow up on prior authorization requests for procedures, medications, visits, and other services as assigned.
- Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues.
4. Workflow Documentation & Team Collaboration
- Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.
- Help develop clear SOPs and step-by-step procedures that can support consistent operations and future team expansion.
- Maintain clear and timely communication with Physicians, Nurse Practitioners, schedulers, front-desk staff, and other members of the clinic team.
Required Qualifications
- At least 1 year of hands-on experience supporting a U.S.-based medical practice
- Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities
- Hands-on eClinicalWorks (eCW) experience is required
- Strong experience with patient scheduling and appointment coordination
- Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows
- Excellent spoken and written English communication skills
- Strong attention to detail, organization, follow-through, and documentation skills
- Comfortable communicating directly with patients, providers, and clinic staff
- Ability to work independently while maintaining consistent communication with the onsite team
- Saturday availability may occasionally be required depending on patient volume and scheduling needs. Schedule changes will be communicated for at least a week if Saturday schedule is needed.
Tools & Systems
- eClinicalWorks (eCW) for patient records, scheduling, and clinical documentation
- net2phone for inbound and outbound patient calls
- Clinic email and text messaging platforms
- Secure VPN and other productivity and communication tools
