French Help Desk Technician Support ( 15% Night Differential Pay)

BENEFITS :

15% Night Differential Pay
Higher Language Premium Rate
13th Month Pay
Position: French Help Desk Technician Support
Industry: Software Company
Location: Makati City

JOB DETAILS :

COMPANY PROFILE: It's a software company that has been leading for decades to provide digital transformation to deliver good services globally.

Position: French Help Desk Technician Support
Industry: Software Company
Location: Makati City
Salary: Php 80,000
Work Schedule: Shifting
Work Set-Up: Onsite

Job Requirements:
⦿ Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field is preferred.
⦿ Technical or IT-related certifications are an advantage.
⦿ Fluent in French (B2-C1 level or higher), both written and spoken.
⦿ Basic knowledge of computer hardware and software troubleshooting.
⦿ Experience with remote desktop support tools.

Job Responsibilities:
⦿ Provide first-level technical support to French-speaking users through phone, email, and live chat.
⦿ Respond to technical inquiries and service requests in French and English.
⦿ Troubleshoot hardware, software, and operating system issues.
⦿ Guide users through step-by-step troubleshooting procedures.
⦿ Provide support for Microsoft Office 365 and other business applications.

Recruitment Process:
⦿ Resume Screening
⦿ HR Interview
⦿ Language Assessment
⦿ Skills/Technical Interview
⦿ Client Interview
⦿ Job Offer

HOW TO APPLY:
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