French Customer Service (Non-Voice)

Company Description

Neusoft provides innovative IT-enabled solutions to meet the demands arising from social transformation and to create value for society. Founded in 1991, Neusoft is the first listed software company in China, and is certified as CMM5 and CMMI(V1.2) 5. With nearly 20,000 employees worldwide, Neusoft has 8 regional headquarters, 10 software R&D bases, and a global network of subsidiaries. Neusoft emphasizes a culture of respect and development for its employees, offering growth-oriented benefits and training programs.

Role Description

This is a full-time, on-site role located in Cebu for a French Customer Service (Non-Voice) representative. The role involves providing customer support, ensuring customer satisfaction, and managing customer experiences through written communications. The representative will handle customer inquiries, resolve issues efficiently, and maintain a high standard of service quality.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Experience in managing Customer Experience
• Proficiency in French and English, both written and spoken
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of the team