Fraud Team Lead

• Role : Fraud Team Lead
• Company : One of the Global Client
• Location:Manila
• Schedule: Monday-Friday
• Work Setup: Onsite
• Shift : AU sched, but must be amenable working 24/7

Job description:-

1.  Team Management : Lead, mentor, and manage a team of fraud investigators (8–20 members typically).
2. Review and approve fraud investigations related to: Card fraud (credit/debit)/CNP fraud (Card not present)
3. Risk & Compliance Management
4. Stakeholder & Client Management
5. Process Improvement & Quality
6. Reporting & Analytics

5–10 years of experience in BFSI / Fraud Operations / Financial Crime.

Minimum 2–5 years of team handling experience.

Domain Expertise - 

Strong understanding of:

Banking operations (cards, payments, accounts)

Fraud detection systems and tools (e.g., Actimize, Falcon, SAS, etc.)

AML/KYC regulations and risk frameworks

Experience in transaction monitoring or fraud detection processes.