Fraud Surveillance Officer

Job Description

• Review outlier reports and day
• Reviews for different fraud functions within timeframe published in the service level agreement.
• Responsible for escalating identified suspicious accounts/ transactions from the performed reviews to the correct function group.
• Expected to recommend additional reviews for vulnerabilities identified within the existing procedures of the unit.
• Reviews Client fraud disputes to aid Analytics Team in identifying fraud trends and enhancing fraud parameter efficiency.
• Serve as line balancers for Application Detections Team.

Qualifications

• Strong analytical skills and proficiency in quantitative methodologies.
• Proven ability to leverage technology and automated solutions.
• Experience managing large group of people.
• Strong knowledge on credit processes.
• Strong command of both spoken and written English.
• Team player and leader. Strong people skills.
• Ability to translate business strategy to detail processes and high attention to details.
• Ability to balance and resolve multiple and quite often conflicting objectives.
• Flexibility and adaptability.
• Ability to work under pressure and solve problems in an expedient manner.
• Good communications and negotiation skills.
• Results oriented.
• Strong analytical skills.
• KPI
• (1) Reduce chargeback cost by 5%.
• (2) Maintain percentage of undetected credit, debit and prepaid card fraud<20%.
• (3) Maintain fraud losses within yearly budget or not > 15% of plan.
• Proficient in MS Office applications ie: Access, PPT, Excel and Sharepoint