Fraud Risk Investigation Officer

I. Job Summary

Responsible for investigating referred fraud cases. Acts as backup for team leader when on leave or not available.

II. Duties and Responsibilities

nvestigate credit, debit card, and other digital channels fraud-related cases endorsed to Enterprise Fraud Risk Management Department.

2. Recommends and endorses disposition of fraud cases and ensures its submission on time.

3. Assists in ocular or field investigation including but not limited to law enforcement coordination during the apprehension of culpable parties suspected to be involved in fraudulent credit card activities.

4. Liaise with counterparts in the card/banking industry.

5. Recommends adjustment of fraud parameters in Credit, Debit Card, and Enterprise Fraud Solution.

6. Assists in coordinating with Police authority for sensitive fraud cases that need police assistance.

7. Support Customer Service in the resolution of fraud issues or disputes of cardholders and clients by conducting a proper investigation within the prescribed time frame set by BSP.

Optimize shared information through CCAP/Industry in identifying point-of-compromise merchants and fraud prevention by re-carding possibly compromised credit cards

9. Assists in conducting fraud awareness training campaigns to deter fraud

10. Ensure compliance with the Bank's internal policies, BSP regulations, and MasterCard standards

11. Prepares regulatory and compliance reports related to fraud incidents