Fraud Operations Specialist - SeaMoney Credit

2-4 Years

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Early Applicant

Job Description

Job Description

Identifies potential fraudulent transactions, validating suspicious transactions and/or requests
Conducts desk fraud investigation using different in-house tools and call-outs/interviews
Analyze customer transactions to identify fraudulent activities, such as account takeover, friendly fraud, theft, and other similar risks.
Monitor trends in fraud and collaborate with various stakeholders to gather insights on potential vulnerabilities.
Examines and evaluates fraud detection parameters, incidents, and procedures
Ensures proper documentation of all fraud investigation findings in an orderly manner
Collaborates with different Operations units, such as Customer Service and KYC teams, to proactively resolve recurring issues and concerns
Work on other ad hoc projects or tasks as assigned by its lead/s

Requirements

Bachelor's degree graduate; preferably business or statistics course graduate
At least 2 years of relevant work experience in fraud investigation and/or handling fraud cases in any financial institution.
Quick to adapt in a fast-paced organization
Willing to work in Mandaluyong City, Ortigas