Fraud Operations Associate

About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme's globally proven digital banking technology and hands-on experience building South Africa's leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.

At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the role

The Fraud Associate will be responsible to help maintain the integrity and security of banking operations by monitoring transactions for suspicious activity, handling fraud alerts and customer complaints, filing necessary reports, and working collaboratively with the Fraud Operations Team to refine detection processes.

• Monitor and analyze banking transactions to detect and investigate suspicious activities.
• Assist in managing alerts and resolving customer complaints related to fraud in a timely and accurate manner.
• File suspicious transaction reports and maintain accurate documentation for compliance and auditing.
• Work collaboratively with the fraud team to refine processes and improve fraud detection methodologies.
• Support project managers in fraud-related projects and initiatives.

Must Haves

• Proven experience in transaction monitoring within a banking or financial services environment.
• Strong analytical skills and attention to detail.
• Ability to navigate and leverage new tools and technologies for fraud detection.
• Excellent communication and teamwork skills.
• Comfortable working in a dynamic, agile environment.
• Can be a graduate of a non-technical course but has technical aptitude
• Experience in Fraud Management/Transaction Monitoring
• Familiar with MORB Guidelines