Position Summary:
Fraud Analyst investigates fraud conduct on customers and its affiliates on telecommunications through provided tools and contracts customers to assure their security as well as actions on accounts to prevent or mitigate financial damage towards the company and its customers.
Job Responsibilities:
- Conducts investigations from email alerts, callback or requests from Client Care or other departments of Communications and Mobility.
- Contact customers to provide awareness of results and inform them on how to secure themselves from other fraud incidents.
- Conduct billing investigations on reversing fraud charges on their billing.
- Monitor alerts from approved fraud management tools to prevent all f not most attempts on fraud attempts towards the company and its customers.
- Respond towards escalation from other departments or by client's request under CRTC, Privacy and Legal guidelines.
- Conducts investigations from email alerts, callback or requests from clients.
Nice to have skills and abilities
- Experience in call handling
- Quick multi-tasking skills under time pressure
- Excellent analytical and problem 0-solving skills
- Ability to adapt to rapid changes in procedure in a dynamic environment.
- Strong communication skills both written and oral.
- Willing to communicate with our client support on timely basis
- Presentation and tool Creation skills.
