Fraud Investigation Associate

Abou the role: We are seeking a detail-oriented and analytical Fraud Investigation Associate to investigate suspicious transactions, identify fraud patterns, assess risks, and support fraud prevention initiatives. The ideal candidate has experience managing end-to-end fraud investigations, from detection and case triage to investigation, reporting, resolution, and prevention, with exposure to chargebacks and payment disputes.

Work Location: Bridgetown, Quezon City

Work Setup: 100% Onsite (non-negotiable)

Work Shift: Rotational/Flexible Shift

Key Responsibilities:

• Conduct end-to-end fraud investigations, from detection and triage to case resolution, reporting, and prevention.
• Investigate card fraud, wire fraud, online account fraud, and check fraud.
• Assess and prioritize cases based on urgency, severity, financial impact, and risk.
• Identify and investigate fraud typologies, including identity theft, account abuse, account takeover (ATO), profile takeover, and scams.
• Analyze transaction data and supporting evidence to identify suspicious patterns and determine potential fraudulent activity.
• Review chargebacks and payment disputes, evaluate supporting evidence, and recommend appropriate actions.
• Prepare accurate investigation reports, document findings, and recommend measures to mitigate fraud risks.
• Monitor transactions and support compliance reviews, risk management initiatives, and improvements to internal controls.
• Collaborate with internal teams to strengthen fraud detection, investigation, and prevention processes.

Qualifications:

• Bachelor's degree in any relevant field.
• At least 1.5 – 3 years of experience in fraud investigation, fraud analysis, transaction monitoring, or financial crime prevention.
• Proven experience in end-to-end fraud management, covering detection, triage, investigation, reporting, resolution, and prevention.
• Hands-on experience investigating card fraud, wire fraud, online account fraud, and check fraud.
• Strong knowledge of fraud typologies, including identity theft, account abuse, ATO, profile takeover, and scams.
• Experience in fraud case triage and risk-based prioritization.
• Chargeback investigation and payment dispute experience is highly preferred.
• Strong analytical, problem-solving, and decision-making skills, with excellent written and verbal English communication skills.
• Knowledge of compliance requirements, internal controls, and fraud risk mitigation practices.