Job Summary
We are seeking an experienced and strategic Fraud Head to lead the bank's enterprise-wide fraud risk management function. This role will oversee fraud prevention, detection, and investigation across both traditional branch operations and digital channels, while ensuring readiness for future product expansion (e.g., cards and payment services).
The role is critical in safeguarding the bank against financial losses, protecting customers, and ensuring compliance with BSP regulations and AML requirements.
Key Responsibilities
Fraud Risk Governance
- Develop and maintain the Fraud Risk Management Framework (FRMF) covering all existing and future banking products, services, and delivery channels
- Define fraud risk appetite, thresholds, and escalation protocols
- Ensure fraud risk coverage across:
- Branch operations (e.g., deposits, withdrawals, lending)
- Digital platforms (e.g., mobile/web banking, APIs)
- Future products such as cards and payment services
Fraud Detection & Monitoring
- Implement and manage real-time and post-transaction fraud monitoring systems
- Develop fraud rules, alerts, and typologies across all channels
- Ensure monitoring capabilities are scalable and adaptable for new products and services
- Align fraud detection with AML monitoring and suspicious transaction reporting requirements
Fraud Investigation & Case Management
- Lead fraud investigations, case handling, and resolution processes
- Ensure proper documentation, escalation, and reporting of fraud incidents
- Coordinate with Compliance, Legal, and relevant authorities where required
Channel & Product Coverage
- Maintain fraud oversight across:
- Current channels: branch operations, core banking, lending
- Digital channels: online banking, system integrations, fintech partnerships
- Future channels/products: cards, payment systems, and embedded finance
Fraud Prevention & Controls
- Design and implement preventive controls such as:
- Transaction monitoring rules and limits
- Customer and transaction verification processes
- Operational controls in branches (e.g., dual controls, segregation of duties)
- Ensure controls are effective for current operations and scalable for future products
Reporting & Governance
- Prepare and present fraud risk reports to Senior Management and Board-level committees
- Maintain dashboards on fraud metrics, including:
- Fraud losses and trends
- Attempted vs successful fraud
- Channel-specific risks
Training & Awareness
- Develop fraud awareness programs for:
- Employees (branch and digital teams)
- Customers (scam prevention and financial safety)
Qualifications
- Bachelor's degree in Finance, Business, Risk Management, or related field
- 8+ years of experience in fraud risk, financial crime, or AML within banking or fintech
- Strong understanding of fraud typologies across both branch and digital environments
- Experience in building fraud frameworks and monitoring systems
- Knowledge of BSP regulations and AML requirements
- Certifications such as CAMS, CFE, or equivalent are preferred
Key Competencies
- Strong analytical and investigative skills
- Strategic thinking and risk assessment
- Leadership and stakeholder management
- High integrity and attention to detail
