Fraud Detection Officer

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Position Title: Fraud Detection Officer

Job Summary

The Fraud Detection Officer shall assist the Fraud Detection Department (FDD) Head in the efficient and effective fraud detection and implementation of appropriate fraud prevention controls to mitigate fraud loss.

Specific Duties & Responsibilities

• Performs efficient and effective fraud detection thru accurate and timely review of alerts and verification of unusual transactions. Implements appropriate preventive controls while balancing customer experience.

• Contacts customers to verify unusual account activity. Escalate calls when necessary.

• Identifies areas for increased security procedures and reports to FDD Head and/or Fraud Prevention, Quality Assurance and Administrative Head.

• Identifies control issues/policy violations and recommends controls to prevent recurrence.

• Escalates fraud incidents if necessary.

• Supervises and assists Fraud Detection Analyst.

• Submits accurate, complete and timely reports.

• Performs other duties as assigned.

Qualifications:

• Graduate of Business course or related courses.
• Must have at least 1 year work experience of fraud detection in the banking industry or at least 2 years in the non-banking industry.
• Must have knowledge with Banking products and services
• Must have good analytical skills.
• Must be willing to be assigned on shifting schedule, including graveyard shift, weekends, and holidays.
• Must be willing to extend hours or report to work when required by the Business.

Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector / Credit Operations Group / Authorizations, Fraud, and Chargeback Department

Location: Makati City