Fraud Analyst

We are hiring for Fraud Investigation Associate!

Location: EXXA Tower, Bridgetowne, Quezon City (full onsite)

Shift: 24/7 shifting, including weekends and holidays

About the Role

We need a hands-on Fraud Investigator who owns cases from first alert to final decision. This is a true investigator role. You'll work with US-based colleagues, so strong communication is key.

The End-to-End Investigation You'll Own

1. Assess: Review alerts, judge risk, and scope the case.
2. Gather evidence: Pull transaction records, account activity, and customer and system data.
3. Analyze: Identify patterns and separate genuine behavior from fraud.
4. Resolve: Reach well-supported conclusions, stop losses, and document findings.
5. Report: Support regulatory reporting and share insights that strengthen controls.

What You'll Do

• Investigate card, wire, online account, and check fraud
• Identify typologies: identity theft, account abuse, ATO, profile takeover, and scams
• Monitor transactions and analyze data to detect financial crime
• Support compliance audits, programs, and regulatory reporting

Must-Haves

• Bachelor's degree in a relevant field
• 1.5+ years of fraud investigation experience
• Proven end-to-end case ownership across card, wire, online account, and check fraud
• Strong knowledge of fraud typologies
• Excellent verbal and written communication