Fraud Analyst

Key Responsibilities:

1.Transaction Monitoring

Review suspicious transactions across cards, accounts, or digital channels

Use fraud detection tools (e.g., Actimize, Falcon, SAS)

Flag anomalies based on predefined rules or patterns

2. Case Investigation

Investigate alerts generated from fraud monitoring systems

Analyze customer behavior, transaction history, and red flags

Verify legitimacy of transactions

3. Decision Making

Approve, decline, or escalate suspicious cases

Block accounts/cards or recommend preventive actions

4. Customer Interaction

Contact customers to verify transactions (as and when needed; via email or phone or sms)

Handle inbound/outbound calls or emails related to fraud alerts (Bank/FI specific ask)

Provide guidance on fraud prevention

5. Documentation & Reporting

Maintain detailed case records and investigation notes

Prepare reports for internal audit or compliance teams

6. Compliance & Risk Adherence

Follow AML/KYC and fraud compliance policies

Ensure adherence to regional and global regulatory guidelines (AUSTRAC, PCI-DSS, etc.), as needed

Qualifications and Experience

Junior Fraud Investigator:

• 1.5–3 years of relevant experience in Banking Operations.
• Minimum of 12 months experience in Fraud Ops

Senior Fraud Investigator:

• 3–4 years of relevant experience in Banking Operations.
• Minimum 2-3 years of experience in banking process and a minimum of 12 months experience in Fraud Ops.

Work Arrangement

• Work Setup: Onsite
• Work Location: BGC, Taguig