Food and Beverage Manager

Job Scope:

The F&B Manager for Dinning collaborates and executes initiatives for the profitability of the Airport Dining. He/she performs support functions, such as customer service, scheduling, handling day-to-day operations, cashiering or accepting/voiding payment transactions, ordering inventory, and back-office support. Must also assist in lounges (F&B) whenever needed.

F&B Manager assists in the recruitment, training and motivation of staff, and maintenance of quality control, hygiene, and health and safety standards. This includes implementing managing inventories and interacting with guests, wait staff and support employees to maximize revenue generation and consistently enhancing the customer experience.

He/She needs to be creative, diligent, dedicated, and enthusiastic, possess exceptional interpersonal skills, and be someone who is able to maintain composure in stressful situations.

Manage Airport Dining Operations

• Implement operating procedures and service standards for Airport Dining operations
• Implementation of Food & Beverage annual business plan and medium-term strategies
• Collaborating with the Marketing team to conceptualize, promote and deliver innovative promotional events
• Monitor manpower allocation and operating hours for Outlet
• Enforce utilization of customer feedback platform and formulate strategies to continually improve airport dining experience
• Planning and implementing procedures for events and special occasions
• Assisting the outlet, lounge, and events team with required services and standards while monitoring the performance all the time.
• Conduct daily briefing and keep Operation Manager informed on all items of interest
• Monitor daily inventory and ensure all supplies are at sufficient PAR level

Drive service and operational excellence

• Conceptual and operational design of the restaurant and bar concepts, promotions, and innovations of the outlets by providing strategic directions and action plans in order to maximize revenue, profit, and guests satisfaction
• Review systems and processes for workflow and productivity improvement
• Collaborate new ideas to enhance airport dining experience and revenue generation
• Implementation of sustainability programmed to drive organizational green initiatives

Manage operational risks policy

• Operationalize compliance management data protection regulation and organizational security procedures for customers availing corporate entitlement and credit and cash transactions
• Manage emergency situations including able to identify the potential security threat, response and take recovery actions
• Manage loss and risk prevention policies and procedures to minimize loss and risk in business operations

Manage human resource, finance and report management

• Submit operations reports and statistics to monitor departmental performance
• Manage staff including staffing, rostering, training, motivating and resolve conflicts
• Support budget forecasting processes for the department
• Execute cost control initiatives to keep departmental operating expenses within budget
• Execute learning and development plans that will help facilitate learning and provide development opportunities to enhance staff work performance
• Provide coaching and guidance to improve staff work performance
• Manage staff performance to achieve department goals

Facility and maintenance

• Ensure the bar and dining area are well maintained. Ensure all maintenance issues and requirements are raised and corrected or forwarded to Operation Manager if the repair is significant.

Others

• Closely liaise with Kitchen PIC to align with food knowledge, ingredients, presentations, portioning and availability
• Plan and implement procedures for events and special occasions
• Any ad hoc duties as assigned

JOB REQUIREMENTS:

• Candidate must possess tertiary education qualification in Hospitality Management or related discipline
• Minimum 5-years relevant experience in hospitality/F&B industry/airport lounge
• Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.
• Excellent time management skills, flexible and able to work under pressure
• Detail-minded, efficient, well-planned with good business sense
• Strong communication and interpersonal skills with analytical mind
• Calm, efficient and organized
• Accountable and resilient
• Computer literacy
• Multi-lingual, excellent spoken and written English is a must, and ability to speak other languages would be an advantage
• Team player with an ability to function effectively in a dynamic, fast-paced environment