About The Team
Responsible for the overall operational performance of multiple SCommerce warehouse sites within an assigned cluster. The role ensures consistent achievement of KPIs, strict adherence to standardized processes, and effective coordination across site teams and stakeholders. The position provides functional oversight of third-party (3PL) personnel to ensure alignment with company standards and service level agreements.
Job Description
Ensure compliance with company policies, safety standards, and applicable Philippine labor regulations, particularly in relation to third-party workforce coordination.
Perform other duties as may be assigned by the Reporting Manager
- Monitor and support day-to-day warehouse operations across multiple sites, ensuring alignment with KPIs (productivity, SLA compliance, quality, and cost efficiency).
- Conduct regular site audits to ensure adherence to standard operating procedures, quality standards, and Good Manufacturing Practices (GMP).
- Ensure timely and accurate processing of inbound, outbound, returns, and endorsement activities within agreed service levels.
- Identify operational gaps, process deviations, and non-compliance; implement corrective actions and escalate as necessary.
- Act as the point of coordination between Site Supervisors and stakeholders to manage and de-escalate operational issues.
- Align manpower requirements with forecasted volumes; coordinate with relevant teams to ensure proper staffing and efficient resource utilization.
- Ensure proper handling, sorting, and packaging of parcels in accordance with company and client standards.
- Monitor and report operational performance, including productivity, quality metrics, and incident reports.
- Support cost efficiency initiatives and continuous process improvements across the cluster.
Requirements
- Bachelor's degree in Logistics, Supply Chain, Business, or related field.
- At least 3–5 years of experience in warehouse or logistics operations, preferably handling multiple sites.
- Experience working with third-party logistics providers (3PL).
- Strong understanding of warehouse operations, KPI management, and process standardization.
- Proven ability to manage stakeholders and handle operational escalations.
- Strong analytical and problem-solving skills.
- Willing to travel across assigned warehouse sites
