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Flight Booking Specialist | Fresh Grads & Career Shifters Welcome

Flight Booking Specialist | Fresh Grads & Career Shifters Welcome

caldwell communications
Fresher
Not Disclosed
  • Posted 4 hours ago
  • Be among the first 10 applicants

Job Description

Customer Service Representative – Travel Account | Caldwell Communications – Quezon City

Ready for a New Career Journey

Maybe you're looking for better income, new skills, or your first opportunity in the BPO industry. It can be difficult to get started when many travel and customer service roles require previous experience.

At Caldwell Communications, you can start where you are and learn along the way. As a Travel Account Customer Service Representative, you'll assist customers with reservations, booking changes, and travel-related concerns while building valuable customer service skills.

Salary & Benefits

Up to ₱26,000 monthly basic salary

Performance incentives and bonuses

Paid training from Day 1

Continuous learning and upskilling

Career growth opportunities

Full-time onsite employment

Qualifications For a Travel Account Customer Service Representative

High School or Senior High School graduate

No BPO Or Call Center Experience Required

No travel experience required

Fresh graduates and first-time job seekers welcome

Career shifters encouraged to apply

Good English communication skills

Customer service and problem-solving skills

Basic computer and typing skills

Good attention to detail

Willing to learn travel systems and processes

Willing to work onsite and shifting schedules

Your Day-to-Day

Assist customers with flight and hotel reservations

Handle booking changes, cancellations, and rebooking requests

Provide travel and itinerary information

Assist with baggage, schedules, and travel policies

Process reservation updates and customer requests

Address travel-related concerns and provide appropriate solutions

Document customer interactions accurately

Escalate complex concerns when needed

Follow quality, productivity, and customer service standards

What Happens After You Apply

Selected applicants will receive paid training covering travel processes, reservation systems, and customer service procedures before handling customer interactions.

As you gain experience, you can develop skills that may lead to opportunities in Quality Assurance, Training, Workforce Management, Team Leadership, or Operations.

Job Details

Location: West Avenue, Quezon City

Work Setup: Onsite

Schedule: Shifting, including nights, weekends, and holidays when required

Start Your Travel Account Career

You don't need previous travel or BPO experience to get started. Bring your willingness to learn, communication skills, and attention to detail.

Apply now and start building your Travel Account career with Caldwell Communications.

More Info

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Key Skills