Job Title: Field Officer
Location: Pasig
Department: Transport
Employment Type: Full-time
Work Arrangement: On-site
About Xpress
Xpress is a fast-growing mobility and technology platform providing safe and comfortable 2-wheel and 4-wheel taxi services across major cities in the Philippines. Our mission is to create convenient, accessible, and efficient transportation solutions while empowering drivers, riders, and communities.
We are continuously expanding our operations and are looking for passionate, driven individuals who want to grow their careers and contribute to shaping the future of mobility.
Job Overview
As a Field Officer, is responsible for ensuring smooth day-to-day field operations for EV Transport OPC. This role will focus on supporting Fleet 4W and 2W Drivers, monitoring and resolving on ground issues to ensure quality service and safety compliance. The Field Operators will act as the link between the drivers, passengers and on-site operations team. This role combines hands-on supervision, driver support, and KPI-driven operations management.
Duties And Responsibilities
Real-Time Fleet Monitoring:
- Overseeing, coordinating, and optimizing the operations of a 4Wheel and 2 Wheel taxi fleet, including tracking vehicle locations and status using GPS and in-house portals.
- Monitor driver activity in assigned zones to ensure compliance with company standards
- Provide on-site support to drivers, including resolving technical or operational issues.
- Conduct on the road spot checks to verify driver and vehicle compliance with safety and regulatory requirements
- Assist drivers with app-related troubleshooting and onboarding processes.
Fleet Utilization Management
- Maximize car and motorcycle-hours and assist in ensuring efficient deployment of vehicles during assigned shifts.
- Monitor vehicle availability and optimize coverage to meet passenger demand.
- Coordinate with Shift Supervisor and drivers to reduce idle time and improve service efficiency.
Shift Coordination & Team Collaboration
- Assist in planning and coordinating daily schedules, including vehicle and driver allocation per shift.
- Communicate real-time updates regarding driver availability, ride demand, and operational challenges to relevant teams.
- Act as the first point of contact in the field for resolving immediate operational issues during shifts.
Compliance and Safety
- Ensure drivers follow standard operating procedures (SOPs), safety protocols, and service guidelines.
- Report incidents, accidents, or complaints to the Shift Supervisor or Command Center and HR promptly
- Assist in implementing promotions, or campaigns in the field.
Data & Reporting
- Collect operational data from field activities, including driver performance, ride issues, and passenger feedback.
- Maintain accurate logs of daily field activities and incidents.
- Provide input or recommendations for operational improvements based on field observations.
Others
- Perform other related duties as assigned, whether communicated verbally or in writing, to support the efficient operation of the department.
Skills & Qualifications
- Experience: 23+ years in fleet operations, transport/logistics, or driver support roles. Supervisory experience is an advantage.
- Education: Associate or Bachelors degree in Business Administration, Logistics, Transport Management, or related field (preferred).
- Strong leadership, communication, and problem-solving skills.
- Familiarity with TNVS/taxi operations, transport regulations, and safety standards.
- Able to multitask under pressure while managing large driver volumes.
- Amenable to work onsite, 6 days a week, on a rotational shift schedule (AM/PM/Night).
Work Environment
Hybrid / Combination (Office + Field Work) Combination of office-based and field responsibilities; employees may divide time between office tasks and operational site visits depending on project or operational needs.
Physical Requirements
- Ability to work in a standard office environment and perform computer-based tasks for extended periods
- Ability to communicate effectively with team members and stakeholders
- For field roles: ability to travel within assigned operational areas
- Ability to occasionally stand, walk, or move between work locations depending on job responsibilities
Why Join Xpress
At Xpress, we believe our employees are key to our success. We offer a supportive environment where individuals can grow professionally while contributing to a fast-growing mobility platform.
Employee Benefits and Perks
- 20 Days Annual Leave Combined Sick Leave (SL) and Vacation Leave (VL) for work-life balance
- 1,000 Monthly XPay Credits Free transportation using Xpress 2-Wheel or 4-Wheel Taxi services
- Comfortable Office Environment Modern workspace with free coffee in the pantry
- Flexible Working Hours Enjoy daily flexi-time arrangements
- HMO Coverage Provided upon regularization
- Salary Loan Program Available upon regularization through Cebuana Advance
- Monthly Allowances May include clothing allowance, laundry allowance, rice subsidy, medical allowance, and other employee support benefits
- Company Events Participate in team building activities, Halloween celebrations, year-end parties, and other company events
Data Privacy Notice
By submitting your application, you authorize Xpress to collect, process, store, and use your personal information for recruitment, evaluation, and employment-related purposes in accordance with the Data Privacy Act of 2012. Xpress will retain your data only for as long as necessary for recruitment and legal purposes.
