Step into a fast-growing, customer-first start-up on track to become Australia's #1 vehicle provider for Trades and trade business owners as a Fleet Damage Coordinator. Backed by innovation and a strong commitment to convenience and reliability, the business delivers tailored commercial vehicle solutions to tradespeople, small businesses, and large enterprises. Play a key role within a rapidly expanding company, gaining recognition as a trusted industry partner.
The Opportunity
Support operational efficiency by overseeing fleet damage, claims, repairs, and replacement vehicle coordination, ensuring minimal downtime, accurate billing, and a seamless customer experience.
Why join us
- Proudly Great Place to Work certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
This role is fast-paced and rewarding, allowing me to manage fleet damage and claims while making a real impact on operational efficiency and customer experience. - Fleet Damage Coordinator, ASW Philippines.
What You'll Do
- Manage vehicle incidents, damage, and claims from start to finish, including documentation and insurance lodgment
- Coordinate repairs by arranging quotes, approvals, bookings, inspections, and tracking vehicle downtime
- Calculate and process customer damage charges, invoices, and payments with accuracy
- Organize replacement vehicles, including bookings, extensions, returns, and related charges
- Communicate confidently with customers about incidents, repairs, claims, and excess payments
- Handle customer and insurance excess payments and ensure accounts are correctly reconciled
- Keep case records up to date and support monthly reporting
- Identify trends and suggest improvements to help streamline processes and improve service delivery
Key Criteria
- Minimum 5 years experience in fleet management, coordinating insurance claims, vehicle damage, quotes, and repairs
- Exceptional English skills, with strong written and verbal communication
- Excellent numeracy and literacy skills, with attention to detail in documentation and invoicing
- Ability to work autonomously, manage own workload, and prioritize tasks effectively
- Professional presentation, punctuality, and a customer-focused approach
- Previous experience in similar roles, such as Motor Claims Consultant or Fleet Coordinator, is highly desirable
Work setup
- Manila (BGC, Taguig): Australian hours (6 am3 pm PHT) with a hybrid setup 1 day a month
