Fixed-Term Accounts Receivable and Credit Collections Specialist

Fixed-Term Accounts Receivable and Credit Collections Specialist

Location: Sheridan, Mandaluyong

Shift: Mon-Fri, 9PM – 6AM PH Time

Arrangement: Hybrid, Fixed-term

Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.

Key Responsibilities:

• Volume per receipts/invoice posting - 20 to 130 per day
• Research and resolve payment discrepancies
• Ensure completeness, accuracy and timeliness of transaction postings within the day upon receipt of customer payment details
• First POC for all unidentified/unapplied payments and those with issues
• Follows defined Standard Operating Procedure using basic judgment in handling different activities and issues
• 50-60 TOA Bronze Clients
• Monitor customer account details for non-payments, delayed payments thru strict compliance on sending out dunning letters and follow up calls
• Review AR aging to ensure compliance
• Provide resolution (done-done) per accounts assignment within the agreed SLA
• Preparation of Forex, SCEE Weekend, Client Referral, List of Resigned, Maternity, LWOP, Finance Charge, Staff Location and update entity
• Act as back up for other Billing reports
• Assist with month-end closing, prepare reports/trackers as assigned
• Ensure all payments are applied by month-end
• Participate in ad-hoc activities such as internal/external audit, tax audit, etc.
• Ensure SOP or any process documentations are up to date
• Participate in the projects or improvement initiatives
• Review escalated concerns with documented timeline and resolution

Qualifications / Skills:

• Accounting Graduate
• Knowledge of accounts receivable
• Knowledge of general bookkeeping procedures
• Knowledge of general accounting principals
• Proficient in relevant computer software
• 1-3 years accounts receivable and general accounting experience
• Advanced user of Microsoft excel
• Has handled accounting software
• Attention to detail and accuracy
• Good verbal and written communication skills

We live by our VALUES to cultivate and foster growth and innovation.

BE AWESOME:Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL:We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW:We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG:We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Join TOA Global and experience the difference!

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.