Description
Global Accounts Receivable (GAR) is seeking a proactive and detail-oriented Collections Specialist to manage and resolve receivables-related queries from Amazon customers. In this role, you will serve as the primary point of contact for customers on billing and payment matters — working to reconcile accounts, resolve disputes, and drive monthly collection targets. This specialist role requires the ability to handle complex and escalated cases, manage problematic accounts, and act as a team point of contact and escalation point. The ideal candidate is self-motivated, a quick learner, and demonstrates strong ownership in building trust with customers to facilitate timely payment resolution.
Responsibilities
Manage an assigned high-value portfolio of customer accounts, including problematic and escalated accounts requiring in-depth analysis and resolution
Handle complex collection cases that require cross-functional coordination and advanced problem-solving
Act as the team's point of contact and escalation point for challenging accounts and customer issues
Follow up with customers via email and phone to drive timely collection of outstanding receivables
Maintain accurate and up-to-date accounts receivable records, including aging updates, credit and collection application, non-collectable write-offs, and resolution of miscellaneous differences
Investigate and resolve customer billing disputes and queries by collaborating with cross-functional stakeholders including Billing, Finance, Legal, Tax, and Customer Service
Monitor high-risk accounts and escalate potential collection challenges to management in a timely manner
Reconcile complex accounts with a high degree of accuracy and attention to detail
Identify opportunities to streamline and improve accounts receivable processes and the overall customer experience
Meet monthly productivity and collection targets
Perform additional activities and responsibilities as defined and assigned by the manager
Qualifications
Expertise in Accounts Receivable processes, including collections, cash application, reconciliation, and dispute resolution
Customer-first mindset with a focus on delivering timely and accurate resolution to customer concerns
Invent and simplify mindset — ability to identify inefficiencies and propose practical solutions to improve existing processes
Ability to adapt and thrive in an agile, fast-paced environment with shifting priorities
Strong written and verbal communication skills
Ability to manage multiple priorities and work independently
Proficiency in Microsoft Office, particularly Excel and Outlook
Proven experience in handling complex and escalated cases in a customer-facing collections or accounts receivable environment
Working Conditions
Full-time, onsite role — 5 days per week in an open office environment
Night shift schedule is required
Work during Philippine holidays is required when the supported business is operating
Overtime may be required during critical and peak periods
Basic Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field
- minimum of 3-5 years of experience in Accounts Receivable, Collections, or a related finance operations role
- Demonstrated expertise in end-to-end Accounts Receivable processes, including collections, cash application, reconciliation, and dispute resolution
- Experience managing high-value or complex customer portfolios with a track record of meeting collection targets
- Proficiency in Microsoft Office Suite
- Strong written and verbal communication skills in English
- Experience acting as a point of contact or escalation point within a team setting
- Ability to work a night shift schedule
Preferred Qualifications
- Experience working in a shared services supporting global or multi-market operations
- Familiarity with ERP systems such as Oracle, SAP, or similar financial platforms
- Experience in B2B collections or commercial accounts receivable
- Demonstrated ability to mentor, coach, or guide junior analysts
- Background in process improvement, automation, or simplification initiatives within AR or finance operations
- Experience collaborating with cross-functional stakeholders such as Billing, Finance, Legal, Tax, and Customer Service
- Foundational knowledge of AI concepts and practical experience in prompt engineering to support productivity and workflow efficiency
- Customer-first mindset with a proven ability to balance business objectives with customer experience
- Ability to adapt and thrive in an agile, fast-paced environment with shifting priorities
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - AOSP - Manila
Job ID: A10413515
