Line of Business: Portfolio Management and Reporting
Industry: Financial Services
Location: Ayala, Makati
Job Type: Full-time office-based, US Shift
Brief Description:
Candidates will be focused on providing great service to optimize the way that clients use their
software solutions. Ideal candidates should have excellent English communication skills and willing to
be shaped as a proactive problem solver who provides that highest level of client solutions through a
strong-based skills set gained with an extensive working accounting/technical knowledge and
customer service.
Job Duties and Responsibilities:
- Provide high level and fundamental technical support by phone and via email.
- Provide functional and technical support for internal teams such as Professional
- Services staff working on client implementations.
- Identify and interpret client needs and determine appropriate action.
- Interpret and validate technical issues, follow-up and test solutions.
- Create and maintain all communication related to client issues including: defect and change request submission, status memos, logging of support incidents, and procedural or operation documentation.
- Provide extensive, detailed instructional documentation externally and internally.
- Absorb and stay current with changes to both the financial and technical global area.
Skills/Qualifications
- We accept applicants with either Accounting/Finance background or Information Technology/Computer Science background.
- Experience with or knowledge of any of the following is preferred: LINUX / UNIX, or SQL
- Financial industry (trading, portfolio management, investment, equities, fixed income, etc.)
Other Details:
- Willing to work full onsite in Makati City during training period
- Hybrid work schedule after regularization
- Willing to work on US shift/night shift
- Open to work during holidays and weekends if required
- Excellent verbal and written communication skills
