Financial Services Representative
- Posted 25 days ago
- Be among the first 10 applicants
Job Description
Position Overview
Are you a fresh graduate looking to jumpstart your career in the BPO industry
As an entry-level Customer Service Representative, you will receive 100% paid training to support customers of a global financial services brand. You will assist clients with their everyday banking needs, credit card inquiries, and basic account management while delivering helpful and professional service.
Key Responsibilities
Are you a fresh graduate looking to jumpstart your career in the BPO industry
As an entry-level Customer Service Representative, you will receive 100% paid training to support customers of a global financial services brand. You will assist clients with their everyday banking needs, credit card inquiries, and basic account management while delivering helpful and professional service.
Key Responsibilities
- Customer Assistance: Answer inbound calls regarding account balances, recent transactions, card activations, and billing inquiries.
- Account Security: Follow standard verification steps to ensure caller identity and safeguard customer financial data.
- Problem Solving: Assist customers with basic account troubleshooting, payment posting inquiries, or online portal login issues.
- Accurate Logging: Document customer interactions, requests, and updates in the client system.
- Quality & Performance: Meet basic daily goals for quality scores, handle time, and customer satisfaction after completing training.
- Education: Open to Fresh Graduates of any 2-year or 4-year degree course, or Senior High School Graduates (K-12).
- Experience: No BPO experience required! Prior experience in student organizations, internships, retail, food service, or cash handling is a bonus.
- Communication Skills: Good basic-to-conversational English communication skills (both spoken and written).
- Technical Skills: Basic computer literacy, comfortable using internet browsers, and a typing speed of at least 25–30 WPM.
- Mindset: Eager to learn, patient, and adaptable to shifting schedules, night shifts, and working on weekends/holidays.
- Competitive Starting Basic Salary + Account Allowance
- 100% Paid Comprehensive Training
- Night Differential Pay (for night shift assignments)
- Health Insurance (HMO) Coverage upon hire or regularization
- Paid Leaves (Vacation & Sick Leave)
- Clear Internal Career Growth & Promotion Opportunities
More Info
Key Skills
Internet browsers
Basic computer literacy
Typing speed of at least 25–30 WPM
About Company