OVERVIEW
The Financial Operations Specialist supports the monthly residual production, partner billing, and reconciliation processes that keep our payment operations running.
ESSENTIAL DUTIES
- Support monthly residual production by organizing source files, validating processor data, and running QA checks on partner residual statements.
- Compare residual reports against source data to confirm volume, income, and payout amounts reconcile, and flag variances for review.
- Process recurring merchant billing through NetSuite and the Zeamster gateway, including platform fees, device fees, and third-party billing programs.
- Prepare billing files by validating customer numbers, amounts, and totals against source reports.
- Issue merchant invoices, credit memos, and refunds in NetSuite with proper documentation.
- Work the FinancialOps case queue — billing, refund, and bank-change requests — within SLA.
- Update merchant bank account records in NetSuite based on weekly account-maintenance reports.
- Set up new partner records and vendor IDs in NetSuite, including W-9 collection and ACH payment configuration.
- Maintain accurate documentation of recurring processes and identify opportunities to streamline manual work.
QUALIFICATIONS
- Bachelor's degree in Finance, Accounting, Business, or a related field; equivalent experience considered.
- 0-2 years of experience in finance, accounting, billing, or operations (internships count).
- Proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, and filters.
- Strong attention to detail and ability to work accurately under monthly deadlines.
- Clear written and verbal communication skills.
- Self-starter who's curious, asks questions, and isn't afraid to flag issues.
PREFERRED
- Exposure to NetSuite
- Interest in payments, fintech, or financial services.
- Familiarity with excel Power Query or other data automation or BI tools
