Financial Customer Service Representative

Total Agent(s) Needed: 2

Type of Account/Industry: Financial

Target Start Date: ASAP

Workplace: Onsite

Schedule: Dayshift

Type of Employment: Full time (40 hours per week)

Perks of working at Telework PH:

- Basic salary of 21K (depending on experience) + 2K allowance (non-negotiable)

- Bonus and Incentives depending on Performance*

- Government mandated benefits

- OT Pay, Holiday Pay, 13th Month Pay, Night Differential Pay

- Paid Leaves (VL and SL) every month which are convertible to cash, after 1 year of service if unused*

- Life Accident Protection Plan under Sunlife with Tendopay, after 3 months of tenure*

- HMO upon regularization*

- Annual Salary Increase*

Responsibilities:

1. Handle all incoming support communication: Email, chat and phone calls

2. Provide billing support to new and returning customers (quotes, invoices, contracts, payment processing).

3. Organize product feedback and feature requests as we continue to improve our platform.

4. Make notes of outdated support materials (i.e. knowledge base articles, guides, videos) to improve self-service.

5. Ensure a seamless and satisfying experience for customers.

6. Meet and exceed daily performance metrics related to key performance indicators.

Requirements:

1. With at least 6 months of FINANCIAL customer service experience (calls)

2. Excellent English communication skills

3. Strong problem solving and analytical skills

4. Complaints experience

5. Financial hardship experience

6. Experience following internal policies and procedures

7. Ability to handle changes in processes, systems, or regulations

8. Experience in: Salesforce CRM (highly desirable)

Process:

1. Apply to this job.

2. If qualified or shortlisted, you will receive an assessment link from the recruitment team

3. Initial Interview.

4. Final Interview

5. Job offer/Contract will be sent.

*Terms and conditions apply.