Customer Service Representative – Financial
Davao City | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Davao City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our conveniently located office provides a stable and professional setting, giving you the opportunity to build a long-term career in the BPO industry.
Job Description
We are seeking Financial Customer Service Representatives to assist clients with account inquiries, billing concerns, and transaction-related requests while ensuring accurate information and quality service at all times.
Responsibilities
- Respond to customer inquiries via phone, chat, or email
- Provide guidance on financial accounts, payments, and billing concerns
- Assist with account updates and transaction-related processes
- Accurately document all customer interactions
- Escalate complex issues to supervisors when needed
- Maintain service quality and customer satisfaction standards
Schedule & Training
- Shifting schedules, including nights and weekends
- Paid training on financial systems and company processes
Requirements
High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate
- Good English communication skills
- Customer-focused with attention to detail
- Basic computer knowledge and multitasking ability
- Willing to work onsite in Davao City
- Willing to work on a shifting schedule
- No experience required (Freshers are welcome)
Why Join Us
- Competitive pay with performance incentives
- HMO coverage and medical insurance benefits
- Allowances, paid leaves, and additional employee programs
- Supportive, collaborative, and growth-focused environment
Apply Now
Join Caldwell Communication and start your career in financial customer service while building a stable and rewarding future in the BPO industry.
