The role leads the consolidated Financial Crime Risk Center of Excellence, combining the former Consumer Business Support Unit (CBSU) and AML Operations & Optimization (AML OO). Provides strategic direction, governance and operational oversight across Customer Diligence & Screening (CDSU), Financial Intelligence/AML Operations, FCR Management Support, Quality Assurance (QA), Projects, and MIS & Analytics to ensure regulatory compliance, strong customer experience, cost efficiency, and process optimization across the enterprise.
Duties And Responsibilities
- Drive the development and management of an enterprise AML/FCR governance and operations program covering CDSU, FIU/AML Operations, QA, Projects, and MIS & Analytics.
- Represent FCR COE in senior management and cross-functional forums; provide strategic recommendations on AML policies, procedures, and controls.
- Oversee STR/CTR handling, alert management, and ensure timeliness and accuracy of regulatory submissions; align alerts and parameters with regulatory requirements in partnership with Product Owners and Technology.
- Re-engineer processes towards digitization and automation to improve operational efficiency, reduce manual work, and standardize KRIs across units.
- Ensure effective governance of tasks and processes in relation to internal policies and local regulations; partner with Compliance, Businesses, Operations, ORM/CBORC, and Audit.
- Establish performance metrics and reporting (aging, productivity, quality, KRIs) for the whole COE; monitor trends and drive corrective actions.
- Lead talent development, training and coaching across the COE; foster a culture of continuous improvement and compliance.
- Appropriately assess risks when business decisions are made; escalate, manage and report control issues; support regulatory exams and internal/external audits.
Required Skills
- Accountability
- Adaptability
- Analytical
- Good Communication Skills
- Critical thinking
- Teamwork
- Willingness to learn
Certification
- ACAMS - Certified Anti-Money Laundering Specialists
- ACFE - Certified Fraud Examiners
