Financial Analyst - Cash Applications

About the job

About Us

TrueBlue (NYSE: TBI) is a leading staffing, recruiting and workforce management company. The company fills individual positions on demand, staffs entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients needs for a reliable, efficient workforce in a wide variety of industries including - construction, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a data base of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year.

About the role

TrueBlue India LLP is looking to hire a Financial Analyst who will join a team of professionals that form TrueBlue's Order to Cash Group. The role will involve working with the team to ensure the timely and accurate allocation of payments to customer accounts. This role requires excellent communication, meticulous attention to detail, and practical skills. Also, candidates must ensure that all company policies are adhered to and that specific duties are carried out within set time

limits whilst providing an excellent customer service exemplifying our company values of Be Optimistic, Be Passionate, Be Accountable, Be Respectful, and Be True.

Work mode: Work from Office (5 days)

Shifts: UK Shift

Key Responsibilities

• Process daily cash deposit batches and post payments to customer accounts via Check, EFT, ACH, Wire, and Credit Card as per SOP.
• Research and resolve payment discrepancies, misapplied, unapplied, missing, and suspense payments.
• Handle customer credit requests, outstanding credit balances, and refund requests.
• Manage and close ServiceNow tickets within defined TATs; conduct ticket audits to ensure accurate processing.
• Respond to internal and external payment inquiries and support payment reconciliation activities.
• Perform sample audits of payment postings, identify errors, and share feedback with team members.
• Prepare reports and metrics, maintain data integrity, and provide accurate reporting to leadership.
• Coordinate with the Collections team for ERP customer credit requests and payment-related resolutions.
• Ensure quality, accuracy, and timely posting of all cash and electronic payment transactions.

Required Qualifications & Experience

• Education: B.Com, M.Com, MBA (Finance), or equivalent qualification.
• Experience: 1 to 3 years of total experience.
• Good understanding of Accounts Receivable (AR) and the end-to-end OTC cycle.
• Strong verbal and written communication skills.
• Exposure to continuous improvement initiatives and process enhancements.
• Experience working with multiple ERP systems and understanding of end-to-end process mapping.
• Ability to work independently with minimal guidance.
• Comfortable working in a collaborative, global/offshore team environment.
• Strong interpersonal and relationship-building skills with diverse teams.
• Good working knowledge of MS Office applications, particularly Excel.