Client Support Specialist - Detailed Hiring Profile
- Medium to high level of expertise in U.S. financial institutions, including banking products, servicing practices, and client expectations
- Minimum 3 years of experience in a contact center or client service environment supporting U.S. clients
- Strong understanding of customer service standards, escalation handling, and issue resolution in a financial services setting
- Excellent communication, interpersonal, and problem-solving skills
- Demonstrated ability to work effectively in a fast-paced, high-volume, and compliance-driven environment
- Experience using CRM, call handling, and case management systems
- Strong attention to detail, sound judgment, and commitment to risk and policy adherence
- Samples of contact interactions in scope include:
- Initiating and submitting non-fraud disputes on CRS
- Declined Transactions Inquiries
- Transaction Inquiry
- Balance Inquiry
- Payment Inquiry
- Online/ Mobile Banking/Zelle/Bill Pay technical support
- Activate Card
- Updating Contact Info
- PIN Resets
- Monetary Movements
- CD Renewals
- CD Closures
Qualifications:
At least 3 Years of Financial BPO experience (International)
At least Highschool Graduate
Must be amenable working on Shifting schedules and Holiday and Weekends
Amenable to work in Quezon City
