Process Lead Finance (BPO experience)
Overview:
We are looking for a Process Lead for Finance who will oversee the accurate and timely delivery of financial tasks, reports, and processes. The role involves managing a small team, ensuring compliance with KPIs and SLAs, and continuously improving operational performance.
Key Responsibilities:
People Management:
- Supervise the team to ensure tasks are completed on schedule and within quality standards.
- Provide training and knowledge sharing to team members and new hires.
- Monitor and analyze team KPIs and SLAs; identify improvement opportunities.
- Maintain and update process documents, workflows, and work instructions.
- Assess daily workloads and recommend resource strategies as needed.
Operational Tasks:
- Oversee the accurate processing of invoices, payments, collections, and asset management.
- Assist in issue resolution and escalate unresolved concerns within agreed timeframes.
- Ensure customer billing data is accurate and up-to-date.
- Prepare and process credit memos, amendments, or customer invoices within SLA timelines.
- Respond to and resolve customer issues promptly, ensuring high service quality.
- Apply critical thinking in prioritizing day-to-day transactional activities.
Customer & Process Excellence:
- Build strong relationships with internal and external stakeholders.
- Support continuous improvement initiatives to enhance process efficiency and customer satisfaction.
- Maintain accurate financial records and data integrity.
- Contribute to achieving team and organizational SLA targets.
Qualifications:
- Bachelor's Degree in Finance, Accounting, or any related discipline.
- 5 years Finance role
- 2 years Lead experience
- Strong background in financial processes and systems.
- BPO experience (Finance function) is a must.
- Proficiency in MS Excel (VLOOKUP and data manipulation).
- Excellent communication, organizational, and time management skills.
- High attention to detail and accuracy.
- Experience in back-end finance, lending operations, or customer service is an advantage.
Core Competencies:
- Driving for Results
- Continuous Improvement
- Customer Focus
- Communication and Teamwork
- Leadership and People Development
