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Job Description
Finance Officer GBS Alabang Collections: The Finance Officer is responsible for collections of outstanding accounts receivables from the existing client base and all other aspects of collections, resolving customer billing problem and reducing accounts delinquency. This position will report to the Collections Supervisor
Duties And Responsibilities
- Manage assigned accounts to identify unresolved invoices and responsible for collection activities of the company through continued and sustained contact with customers.
- Collects on past due accounts by contacting customers via phone.
- Assist the inbound and outbound calls
- Contact customers based on scheduled work plan to obtain prompt payment and identify and reconcile disputes.
- Must communicate in a professional, friendly, pleasant, and tactful manner.
- Send correspondence to customers via email.
- Ensure to update the Collection online or GCS system accurately document all accounts pertaining to payment arrangements and conversation with customers.
- Follow-up clients on overdue accounts
- Respond to client account queries in a timely and professional manner.
- Identify delinquent customers and submit recommendation to collection management to place with third party collection agencies.
- Proactively manages and resolves aged accounts in accordance with collection treatment matrix.
- Performing other duties as assigned to support the collections team
- Collaborate with other sections and to attend to inquiries from internal and external customers
- Ensure compliance to the process procedure and company policies
Qualifications
- Graduate of any business or finance related course
- Must be proficient in both spoken and written English
- Proficient in Microsoft Office Outlook, Excel, and Word
- Keen to details, analytical and can work with less supervision
- Committed, dependable and dedicated to provide high quality output on a timely manner
- Must be a team player and with good customer service orientation
- Experience in credit collection or customer service gained from a BPO or call center is an advantage but not preferred
- Familiar with EDI/Mainframe, system is an advantage
- Background with logistic business process is a plus but not required
Employee Type
Permanent
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