About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview
The Finance Operations – Marketing Claims Analyst is part of the Finance organization and is responsible for managing the end‑to‑end reimbursement process related to marketing and pricing programs for distributors and major accounts. This role oversees marketing program support activities, including claim tracking, auditing, validation, and timely payment processing, while ensuring compliance with internal policies and external audit standards.
The analyst will also serve as a key point of contact for distributors, resolving chargeback discrepancies and collaborating cross‑functionally with Finance, Accounting, and Accounts Receivable teams.
Key Responsibilities
- Manage and support marketing claims and chargeback operations, ensuring accurate validation, processing, and timely reimbursement
- Oversee the implementation of marketing plan provisions and claims processing activities
- Meet established performance standards for financial accuracy, processing quality, and claim timeliness
- Maintain a strong customer focus by communicating chargeback activity and supporting documentation to internal and external stakeholders
- Act as the primary point of contact for distributors, resolving inquiries, discrepancies, and service-related issues
- Collaborate with Accounts Receivable to reconcile outstanding distributor deductions and resolve discrepancies
- Identify, analyze, and execute process improvements to enhance efficiency, communication, and reporting
- Create and maintain monthly reports to track deduction resolution and marketing spend performance
- Support accrual preparation and perform reconciliations related to marketing programs
- Ensure adherence to all company policies, procedures, and audit requirements
- Participate in special projects and cross‑functional initiatives as needed
Required Qualifications
- Bachelor's Degree (B.A./B.S.) required or equivalent relevant experience
- Preferred fields: Business Administration, Finance, Accounting
- 5+ years of experience in chargeback operations, pricing or contract management, finance, or accounting
- Strong analytical and investigative skills with a high level of attention to detail
- Proven ability to manage multiple priorities and meet strict deadlines
- Excellent written and verbal communication skills
- Ability to work effectively with moderate supervision and in cross‑functional environments
Preferred Qualifications
- Understanding of manufacturing and distribution business models
- Advanced proficiency in Microsoft Office, particularly Excel
- Experience with Oracle or similar ERP systems
- Demonstrated experience in distributor-facing roles or vendor management
