Finance & Billing Operations Specialist

ISupport Worldwide

3-5 Years

Not Disclosed

Philippines

Posted a day ago
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Job Description

Key Responsibilities

Cash Application & Bank Reconciliation
Process incoming customer payments and accurately apply cash receipts to outstanding invoices using Rillet
Perform routine bank reconciliations and investigate discrepancies
Monitor unapplied payments, outstanding transactions, and reconciliation exceptions
Maintain accurate financial records and support timely month-end close activities
Coordinate with the finance team to resolve payment discrepancies
Accounts Payable & Vendor Payments
Process vendor invoices and payables through Ramp
Verify invoice information, coding, supporting documentation, and required approvals
Maintain accurate vendor records and payment documentation
Monitor outstanding payables and upcoming payment deadlines
Identify and escalate duplicate invoices, discrepancies, or payment issues
Support payment processing in accordance with established approval procedures
Travel, Expense & Reimbursement Management
Review employee travel and entertainment (T&E) expense submissions through Ramp
Verify receipts, expense classifications, and compliance with company policies
Process employee reimbursements following established approval workflows
Follow up with employees regarding missing documentation or discrepancies
Maintain accurate expense records and assist with expense reporting
Customer Billing & Accounts Receivable Support
Monitor the shared customer billing email inbox
Respond professionally and promptly to routine customer billing inquiries
Assist customers with invoice copies, payment confirmations, billing explanations, and account-related

questions.

Research and resolve basic billing discrepancies
Escalate complex billing issues to the appropriate U.S. finance team member
Maintain organized documentation of customer billing communications
Customer Contract Setup & Billing Administration
Set up new small and medium-sized business (SMB) customer contracts in Rillet
Accurately enter customer information, contract details, billing terms, and other required information
Verify that billing configurations align with approved customer agreements
Coordinate with relevant internal teams to resolve missing or inconsistent information
Maintain accurate customer billing records and support ongoing contract updates
Finance Operations & Process Improvement
Support recurring accounting tasks and month-end close activities as assigned
Maintain clear documentation of standard operating procedures
Identify opportunities to improve transaction accuracy, workflow efficiency, and customer responsiveness
Collaborate with the U.S. finance team to ensure timely completion of assigned deliverables
Handle confidential financial and customer information with discretion

Requirements

Required Qualifications

Bachelor's degree in Accounting, Finance, Business Administration, or a related field
3-5 years of relevant experience in accounting operations, accounts payable, accounts receivable, billing, or a

similar finance role.

Practical experience with bank reconciliation, cash application, and invoice processing
Understanding of basic accounting principles and financial controls
Experience working with cloud-based accounting, ERP, or expense management platforms
Strong Microsoft Excel or Google Sheets proficiency
Excellent written and verbal English communication skills
Strong attention to detail, organization, and problem-solving ability
Ability to work independently, manage competing priorities, and meet deadlines
Comfortable communicating directly with U.S.-based employees and customers

Key Competencies

Accuracy: Maintains reliable financial data and minimizes processing errors
Ownership: Independently manages recurring accounting responsibilities
Communication: Communicates clearly and professionally with customers and internal stakeholders
Organization: Balances multiple workflows while meeting established deadlines
Problem-Solving: Identifies discrepancies and works proactively toward resolution
Adaptability: Learns new systems and processes quickly

Preferred Qualifications

Hands-on experience with Rillet
Hands-on experience with Ramp
Previous experience supporting a U.S.-based finance or accounting team
Experience in a SaaS, technology, or subscription-based business
Familiarity with recurring billing, customer contracts, and accounts receivable processes
Experience handling shared billing inboxes and responding to customer inquiries
Familiarity with month-end close procedures

Benefits

Free lunch meal, fruits, snacks, and drinks
Onsite gym with a free professional instructor
Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
Weekly engagement activities with prizes that are up to 3,000 PHP
Free upskilling academy to improve your performance and skillset
State-of-the-art facilities from toilets to your workstation
Amenities such as sleeping quarters, game area, chat room, shower room