Finance and Accounting Manager

Position Summary

The F&A Delivery Manager ensures seamless, efficient, and high-quality service delivery across

Finance & Accounting operations. Acting as the primary interface between the organization and

clients, this role is responsible for meeting contractual commitments, delivering on Service Level

Agreements (SLAs), and driving operational excellence. The manager leads and develops multi-tiered

delivery teams, fosters a high-performance culture, and supports strategic business outcomes.

Key Responsibilities

Client Relationship & Service Delivery

Serve as the primary point of contact for client engagements, ensuring alignment and clear

communication.

Oversee delivery performance and ensure all SLAs, timelines, budgets, and quality standards

are consistently achieved.

Monitor service health and proactively resolve delivery issues to maintain strong client

satisfaction.

Ensure seamless coordination across functions supporting the client.

People Management & Team Leadership

Lead, mentor, and support delivery teams, including direct leadership of people managers.

Oversee resource planning, availability, and capability development to meet client

requirements.

Manage large, diverse teams in complex delivery environments.

Cultivate a collaborative, inclusive, high-performance culture focused on continuous learning.

Strategic Planning & Execution Maintain deep understanding of contractual service levels, client plans, and business

priorities.

Act as the primary liaison for forecasting, capacity planning, and contract governance.

Support the evolution of tools, technologies, and processes to strengthen delivery

effectiveness.

Problem Solving & Innovation

Identify complex delivery challenges and implement innovative, practical solutions.

Leverage data, sound judgment, and creativity to enhance systems, processes, and service

outcomes.

Lead initiatives that improve efficiency, automation, and customer experience.

Cross-Functional Leadership & Influence

Provide operational and technical guidance across R2R (Record to Report), P2P (Procure to

Pay), and O2C (Order to Cash) functions.

Lead special projects, transitions, or departmental initiatives as required.

Influence internal stakeholders beyond the immediate team to drive strategic objectives.

Qualifications

Bachelor's degree in Finance, Accounting, Business Administration, or related field (MBA

preferred).

Professional expertise in F&A operations with deep knowledge of R2R, P2P, and O2C

processes.

Proven experience managing large-scale delivery operations across multiple F&A towers.

At least 7 years of managerial experience in a BPO or shared services environment, with

strong understanding of OTC, P2P, and R2R operations.

Experience managing 50+ headcount in multi-functional teams or departments.

Demonstrated ability to lead multi-tiered teams, including direct oversight of people

managers.

Strong analytical, problem-solving, and decision-making skills.

Skilled in analyzing complex issues and implementing effective, practical solutions.

Excellent communication, leadership, and stakeholder management capabilities