BRIEF DESCRIPTION OF DUTIES:
- Managing and coordinating the activities performed by Assistant Team Lead and Specialists.
- Overseeing team members and executing various administrative responsibilities.
- Monitoring operational statistics, such as productivity, quality trackers, reports, mailbox status, and checklists.
- Providing timely project status updates, constructive feedback, and detailed reporting on key process-focused objectives to the management.
- Strategically determining work volume and assigning suitable team members to meet account priorities and Service Level Agreements (SLAs) satisfactorily.
- Vigilantly managing team performance to ensure that production metrics are consistently aligned with company policies.
- Conducting regular coaching sessions to enhance the skills of team members.
- Communicating and providing timely feedback to the team on soft skills, system knowledge, and issue handling.
- Actively participating in Rewards and Recognition programs to foster a positive and motivated work environment.
- Handling financial reviews, vouching for the accuracy of financials, and reconciliations, and engaging in discussions with clients.
- Acting as a coach and mentor to team members to foster a culture of continuous improvement.
KEY COMPETENCIES (This is a REQUIREMENT):
- Facilitating Performance Improvement Plans (PIPs) to enhance team performance.
- Direct reporting to US clients rather than their client services team.
- Working with large US companies and demonstrating a comprehensive understanding of their revenue structures.
- Being proactive and a critical thinker to address challenges effectively.
- Substantial experience in process implementation and timely intervention to preempt issues before they escalate.
QUALIFICATIONS & EXPERIENCE:
- Bachelor's degree in accounting or finance.
- In-depth knowledge of general accounting principles, regulatory requirements, and proficiency in computerized accounting software.
- 5 years of extensive working experience in the related field.
- A demonstrated high level of accuracy and attention to detail.
- Proven ability to work with minimal supervision.
- Excellent English communication skills, both verbal and written.
- Strong interpersonal skills, enabling effective interaction with all levels of management.
- Willingness to work during US business hours to align with client needs.
- Proficiency in MS Office applications, especially Excel.
- CPA preferred but not required, showcasing a commitment to professional development.
- Amenable to work in BGC, Taguig, on a hybrid set-up, ensuring adaptability to evolving work structures.
