Finance Accounting Manager

Role Summary: Multi-Client, Multi-Site Lead end-to-end delivery for the Finance & Accounting outsourcing function, managing teams across multiple processes (GL/R2R, AP, AR, Billing, Reporting support) and multiple branches/sites.

Accountable for SLA performance, quality, productivity, people leadership, and continuous improvementwhile also supporting sales enablement (case studies, POCs, solution inputs) as needed.

Key Responsibilities

1) Multi-Client Delivery Ownership (Core)

Own day-to-day delivery across assigned F&A towers (typically R2R/GL close support + AP/AR depending on footprint).

Ensure consistent execution of:

o Journal entries, reconciliations, month-end close support, schedules

o AP processing (invoice, 2/3-way match, payments support), AR (cash app, collections support), billing support (if in scope)

Drive SLA compliance: timeliness, accuracy, backlog control, aging management.

Act as escalation point for delivery issues, client concerns, and operational blockers.

2) People & Performance Leadership

Lead and develop Team Leads/SMEs and individual contributors across sites.

Run performance routines: daily huddles, WBRs, monthly ops reviews, coaching, corrective action where needed.

Workforce management: capacity planning, roster planning (US/AU/UK shifts), leave planning, attrition risk management.

Hiring support: interviewing, selection, onboarding plans, training coordination.

3) Governance, Controls & Compliance

Maintain process controls, audit-ready documentation, and adherence to client policies.

Ensure compliance with accounting standards relevant to clients (US GAAP/IFRS basics as applicable).

Own internal controls hygiene: approvals, checklists, segregation of duties, reconciliation standards.

4) Productivity & Continuous Improvement

Track productivity and throughput (per FTE/day, cycle time, rework rate).

Identify and implement improvements: SOP updates, standard templates, simplification, automation-ready steps.

Partner with IT/tools team for workflow optimization (basic automation is fine; no need to be a tech architect).

5) Transition / Expansion Support (Practical, Not Salesy)

Support onboarding of new clients/processes: KT plans, SOP creation, RACI, transition tracker.

Help build simple capability assets:

o case studies (before/after)

o sample dashboards / KPIs

o POC/pilot execution support

Join client calls when needed for operations credibility (you're not the salesperson, but you help close confidence gaps).

Required Qualifications

Must-Have

710+ years in F&A operations (BPO/shared services/captive preferred).

35+ years in people leadership with proven scale

Strong experience in at least two F&A towers (e.g., R2R + AP, or R2R + AR).

Hands-on familiarity with month-end close support and reconciliations or high-volume AP/AR operations (preferably both).

Strong operational command: SLAs, productivity, QA, backlog management, issue triage.

Client communication experience (email/calls), comfortable with structured governance.

Preferred (Nice-to-Have)

Exposure to US/AU/UK clients and time zones.

Certification: CPA/CMA/ACCA/CA (nice, not mandatory).

Tools: Experience with ERP's like, QuickBooks/Xero/NetSuite/SAP/Oracle + Excel at advanced level.

• Transition experience (even if not leading, at least managing workstreams).