Field Technical Representative

Company Description Terraserv Technologies Inc. is a premier Information and Communication Technology (ICT) services and solutions provider established in 2013. The company designs, builds, and operates residential and commercial networks, information systems, and customized mobile technologies that enhance business performance and home connectivity. As a leading provider of Value-Added Services (VAS) and ICT solutions in the Philippines, Terraserv Technologies Inc. supports organizations in strengthening their value proposition. The team focuses on technology innovation to help businesses and communities stay connected and competitive in a rapidly evolving digital landscape.

Job Description

Summary:

The Field Technical Representative is responsible for delivering on-site technical support by performing the installation, testing, troubleshooting, repair, and maintenance of equipment and systems. The role ensures prompt and effective resolution of technical issues while providing excellent customer service, understanding customer requirements, and recommending appropriate solutions.

Responsibilities:

Technical Expertise / Customer Support

• Provides service and customer support during field visits or dispatches
• Manages all onsite installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Comprehends customer requirements and make appropriate recommendations/briefings
• Comprehends technical diagrams and manuals
• Builds positive relationships with customers

Administrative

• Produces timely and detailed service reports
• Follows all company policies, procedures, and protocols
• Can work quickly under pressure without supervision

Teamwork

• Operates vehicle, if there's any, responsibly and in a safely manner
• Cooperates with technical team and share information across the organization
• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.

QUALIFICATIONS

• Must have experience in Service Level Request (SLR) and Service Level Installation (SLI) within an ISP environment
• Must possess a working understanding of FTTH technology
• Experience in Fiber Optic splicing is an advantage
• Proficient in MS Office applications (Word, Excel, Visio, and Powerpoint)
• Able to communicate effectively through email, viber, phone calls, and SMS
• Preferably with Driver's License code (A, A1, B, B1)
• Willing to be assigned in Tagaytay Highlands
• Can start ASAP