Job Description

Pay: ₱18,000.00 – ₱21,000.00 per month

Job Summary

To provide timely and effective technical assistance for internal systems, hardware, and software, ensuring smooth operations and minimal downtime. The Technical Support Engineer serves as the first line of defense for resolving IT issues, maintaining system integrity, and supporting end-users across the organization.

Duties And Responsibilities

Issue Resolution

Diagnose and resolve hardware, software, and network problems
Respond to support tickets, emails, and calls from internal users

System Setup & Maintenance

Install and configure operating systems, applications, and devices
Perform routine system checks and updates

User Support

Assist with login issues, password resets, and access requests
Provide guidance on using internal tools and platforms

Documentation

Maintain records of issues, solutions, and system configurations
Contribute to internal knowledge base and support documentation

Collaboration

Work with System Admin, System Support, Database Admin, Network Admin teams to escalate complex issues
Coordinate with departments to understand and support their tech needs

Security & Compliance

Enforce security protocols and monitor for unauthorized access
Support data protection and backup procedures

Technical Skills Must Have Knowledge In

Printer troubleshooting (e.g., connectivity, driver issues, print queue errors)
Basic networking (e.g., IP addressing, LAN/WAN concepts, ping/traceroute diagnostics)
Windows operating systems (e.g., user profiles, system settings, updates, troubleshooting) Also familiar with:
Active Directory and user account management
Internal systems (e.g., HRIS, ERP)
Ticketing platforms (e.g., Jira, ServiceNow)
Remote desktop tools

Soft Skills

Strong communication, problem-solving, attention to detail, confidentiality awareness, willingness to learn

Certifications

Not required, but CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals are a plus

Work Environment

Office-based may require occasional after-hours support

Tools Used

Ticketing systems, internal databases, remote support tools, basic reporting platforms

Job Specifications

Bachelor's degree in information technology, Computer Science, or a related field
1 – 2 years experience in technical support, helpdesk, or IT operations; internship experience is a plus
Willing to do fieldworks
Preferably with motorcycle
Willing to train in Ortigas, Pasig for at least 2 weeks.

Free accommodation, reimbursable transportation expenses, and training allowance will be provided during the training period at the Head Office