Field Staff

Company Description

Datung is a mission-driven company focused on closing the MSME finance gap across Southeast Asia. By leveraging AI-powered credit assessments, psychometrics, and community-based lending, Datung unlocks credit for millions of unbanked and underserved entrepreneurs, fostering economic growth and development. Headquartered in Singapore and Manila, the company delivers next-generation microfinance solutions to 42 million small businesses in the region. Backed by notable organizations like Antler, Kaya Founders, Google, and NVIDIA, Datung is at the forefront of financial inclusion and empowerment through technology.

Role Description

This is a full-time on-site position based in Las Pias for a Field Staff role. The Field Staff will be responsible for assisting customers with their inquiries, providing troubleshooting and support services, conducting field visits, and delivering training to community members. The role also involves collecting data, assessing clients needs, and ensuring excellent customer service standards in alignment with Datung's mission to empower entrepreneurs.

Qualifications

• Proficient in Analytical Skills and Troubleshooting to evaluate and address client needs effectively
• Strong Communication and Customer Service skills to engage with clients and maintain satisfaction
• Ability to conduct Training and guide community members in understanding financial solutions
• Self-motivated and capable of working in on-site and community-based environments
• Prior experience in microfinance or community development is a plus
• Valid driver's license and readiness to travel locally