Field Service Supervisor

Be PART of one of the FASTEST-growing automotive brands here in the Philippines!

The EXCLUSIVE distributor of Foton trucks, Chery, Lynk & Co, Baic Auto and Radar EV Pick-up here in the Philippines needs a Field Service Supervisor!

This position is responsible for leading, mentoring, and supervice a team of automotive professionals, including technicians, service representatives, and administrative staff. It sets clear performance expectations, provide regular feedback, anf facilitate professional development opportunities for team members.

Main Responsibilities

• Dealer Service Performance / Dealer Standard Implementation
• Assist Superior for the implementation of Dealer Service Performance Report to the BAIC dealer network.
• Monitor the compliance of dealers to DSPR/audit performance.
• Prepare reports pertaining to DSPR.
• Be able to follow through action points based on assessment results.
• Where service standards are deficient, coach and counsel workshop management on recommended practices and training requirements.
• Monthly reports of dealers
• Ensure that dealers submit monthly reports.
• Review and be able to summarize dealer reports for presentation to aftersales and management.
• Assist superior to manage and improve dealer service operations to increase customer satisfaction.
• Work with dealers to implement BAIC programs and initiatives.
• Assists in processing claims and warranty disposition.
• Assist superior in attending to dealer's concerns/operations.
• Others duties that may be assigned from time to time
  
  

To be successful in this role you must be...

• College graduate of a four-year business course, Automotive Management, or a related field. Master's degree maybe preferred.
• Exposed in Automotive Industry with 3-4 years of leadership positions/role.
• Experienced in Training and Technical Knowledge for 3-4 years.
• Knowledgeable in Automotive Sales, Service, and Operations.
• Experienced with relevant software tools for data analysis and reporting.
• Competent with Analytical mindset, ability in ploblem-solving and in interpreting data to make informed decisions.
• Able to work closely with superiors and team members to ensure smooth workflow.
• Able to maintain professional communication with dealers, vendors, and suppliers.
• Excellent in organizational, time management, and communication skills.
• Skilled to demonstrate integrity, honesty, confidentiality, and professionalism in all dealings.
• Reliable, responsible, and committed to completing tasks on time.
• Able to maintain good moral character, positive attitude, willingness to learn, and upholds the company's value.
• Capable to drive.
  
  

Working Pattern and Location:

• Join Date: January 2026
• Employment Type: Full-time employee
• Work Location: On-site
• Working Hours: 45 hours per week (7:30 AM to 5:30 PM)
• Workdays: Monday to Friday
• Location: Chery Commonwealth. M3HM+V9X Brgy, Commonwealth Ave, Quezon City, Metro Manila, Philippines