Be PART of
one of the FASTEST-growing automotive brands here in the Philippines!
The EXCLUSIVE distributor of Foton trucks, Chery, Lynk & Co, Baic Auto and Radar EV Pick-up here in the Philippines needs a
Field Service Supervisor!
This position is responsible for leading, mentoring, and supervice a team of automotive professionals, including technicians, service representatives, and administrative staff. It sets clear performance expectations, provide regular feedback, anf facilitate professional development opportunities for team members.
Main Responsibilities
- Dealer Service Performance / Dealer Standard Implementation
- Assist Superior for the implementation of Dealer Service Performance Report to the BAIC dealer network.
- Monitor the compliance of dealers to DSPR/audit performance.
- Prepare reports pertaining to DSPR.
- Be able to follow through action points based on assessment results.
- Where service standards are deficient, coach and counsel workshop management on recommended practices and training requirements.
- Monthly reports of dealers
- Ensure that dealers submit monthly reports.
- Review and be able to summarize dealer reports for presentation to aftersales and management.
- Assist superior to manage and improve dealer service operations to increase customer satisfaction.
- Work with dealers to implement BAIC programs and initiatives.
- Assists in processing claims and warranty disposition.
- Assist superior in attending to dealer's concerns/operations.
- Others duties that may be assigned from time to time
To be successful in this role you must be...
- College graduate of a four-year business course, Automotive Management, or a related field. Master's degree maybe preferred.
- Exposed in Automotive Industry with 3-4 years of leadership positions/role.
- Experienced in Training and Technical Knowledge for 3-4 years.
- Knowledgeable in Automotive Sales, Service, and Operations.
- Experienced with relevant software tools for data analysis and reporting.
- Competent with Analytical mindset, ability in ploblem-solving and in interpreting data to make informed decisions.
- Able to work closely with superiors and team members to ensure smooth workflow.
- Able to maintain professional communication with dealers, vendors, and suppliers.
- Excellent in organizational, time management, and communication skills.
- Skilled to demonstrate integrity, honesty, confidentiality, and professionalism in all dealings.
- Reliable, responsible, and committed to completing tasks on time.
- Able to maintain good moral character, positive attitude, willingness to learn, and upholds the company's value.
- Capable to drive.
Working Pattern and Location:
- Join Date: January 2026
- Employment Type: Full-time employee
- Work Location: On-site
- Working Hours: 45 hours per week (7:30 AM to 5:30 PM)
- Workdays: Monday to Friday
- Location: Chery Commonwealth. M3HM+V9X Brgy, Commonwealth Ave, Quezon City, Metro Manila, Philippines
